Terms & Conditions

1. Service Description

Taupo Terrace Ltd operates a hospitality and entertainment hotel in Taupo, New Zealand. Our services include accommodation, dining, event spaces, spa and wellness, guest services and an adults-only casino hall. This website provides information about our services and enables visitors to make enquiries.

2. No Online Gaming

Taupo Terrace does not offer online gaming, internet-based betting or remote gambling services of any kind. The casino hall is an on-site facility available exclusively to eligible adult guests. No monetary transactions related to gaming occur through this website.

3. Age Restriction

The casino hall at Taupo Terrace is restricted to guests aged 20 and over. Identification may be requested. All other hotel services are available to guests of all ages, subject to standard hotel policies.

4. Website Use

This website is provided for informational purposes. While we take reasonable care to ensure accuracy, we do not guarantee that all information is complete or current. Prices, availability and services are subject to change. Please contact our team for the most current details.

5. Enquiries and Bookings

Enquiries submitted through the contact form are not confirmed bookings. A booking is confirmed only when acknowledged in writing by the hotel team. Room rates and availability vary by date and room type.

6. Cancellation

Cancellation terms will be communicated at the time of booking confirmation. General cancellations made more than 48 hours before the scheduled arrival date are processed without charge. Cancellations within 48 hours may be subject to a charge equivalent to one night's accommodation. Specific event and group booking cancellation terms are agreed at the time of contract.

7. Limitation of Liability

Taupo Terrace Ltd accepts no liability for any loss, damage or inconvenience arising from the use of this website or from reliance on information published on it. Our liability in connection with any booking or service is limited to the amount paid for that booking or service, except where liability cannot be excluded by law.

8. Intellectual Property

All content on this website, including text, images, logos and design, is the property of Taupo Terrace Ltd and is protected by copyright and intellectual property laws. Content may not be reproduced without written permission.

9. Force Majeure

Taupo Terrace Ltd is not liable for failure to perform obligations where such failure results from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, power failures or other force majeure events.

10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

11. Contact

For questions about these terms, contact us at [email protected] or +64 7 376 5100.

We recommend review by a qualified New Zealand legal professional.