Privacy Policy

1. Data Controller

Taupo Terrace Ltd ("Taupo Terrace", "we", "us") is the data controller for personal information collected through this website (taupoterrace.com) and through our hotel services. Our contact details are: 47 Lake Terrace, Taupo 3330, New Zealand. Email: [email protected]. Phone: +64 7 376 5100.

2. Information We Collect

We collect information that you provide directly when you use the contact form, make an enquiry or communicate with us. This may include your name, email address, phone number, enquiry type, preferred dates and any details you include in your message. We also collect technical information automatically when you visit the website, including your IP address, browser type, device type, pages visited, referring URL and session duration.

3. How We Use Your Information

We use your personal information to respond to your enquiries about accommodation, dining, events, VIP hospitality and other hotel services. We use technical data to maintain and improve the website, ensure security and understand how visitors use the site. If you have consented to analytics and marketing cookies, we may use data to measure the performance of our website and advertising through services such as Google Analytics and Google Ads conversion tracking.

4. Legal Basis

Under the New Zealand Privacy Act 2020, we collect and use personal information for lawful purposes connected with our hotel services, and only where the information is necessary for those purposes. We process enquiry data to respond to your request. We process technical data for our legitimate interest in maintaining the website. We process analytics and marketing data based on your consent, which you can give or withdraw at any time through our cookie settings.

5. Cookies and Tracking Technologies

This website uses cookies. Essential cookies are required for the site to function and are always active. Analytics cookies help us understand how visitors use the site. Marketing cookies may be used for advertising measurement and personalisation when enabled. All non-essential cookies require your explicit consent before they are activated. For full details, see our Cookie Policy.

6. Google Consent Mode v2

This website is configured with Google Consent Mode v2. By default, ad_storage, analytics_storage, ad_user_data and ad_personalization are set to "denied". These are only updated to "granted" if you actively consent through the cookie banner. This ensures that no analytics or marketing data is collected without your agreement.

7. Third-Party Services

When enabled by consent, data may be shared with Google LLC for analytics and advertising measurement purposes. Google may process this data in accordance with its own privacy policies. For more information, see: How Google uses data from sites that use Google services and Google Business Data Privacy.

8. Data Retention

Personal information submitted through forms is retained for the period necessary to respond to and fulfil your enquiry, and for a reasonable period thereafter for record-keeping purposes, typically up to 24 months. Technical and analytics data is retained in accordance with the retention settings of the relevant service provider.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you, to request correction of any inaccurate information, and to request deletion of your personal information where there is no ongoing legitimate reason for us to retain it. To exercise these rights, contact us at [email protected].

10. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. The website uses HTTPS encryption for data in transit.

11. Cross-Border Processing

If you consent to analytics or marketing cookies, some data may be processed outside New Zealand by third-party service providers such as Google. These transfers are subject to the service provider's own privacy and security commitments.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of the latest update.

13. Contact

If you have questions about this Privacy Policy or wish to make a data access, correction or deletion request, contact us at: [email protected] or by post at 47 Lake Terrace, Taupo 3330, New Zealand.

This Privacy Policy is prepared under New Zealand law. We recommend that this document be reviewed by a qualified New Zealand legal professional to confirm compliance with the Privacy Act 2020 and any other applicable regulations.