Responsible Gambling
Information about age requirements, host responsibility and support for guests of Taupo Terrace.
About the Casino Hall
Taupo Terrace operates a casino hall as part of our hotel and entertainment complex in Taupo, New Zealand. The casino hall is an on-site facility for adult guests and is one component of the wider hotel experience, which includes accommodation, dining, events, spa and guest services.
Age Requirement
Access to the casino hall is restricted to guests aged 20 and over. Identification may be requested upon entry. Minors are not permitted in the casino hall area at any time.
Responsible Host Practices
Taupo Terrace is committed to responsible host practices. Our casino hall team is trained to recognise signs of problem gambling and to respond appropriately. We encourage all guests to treat the casino hall as a form of entertainment, to set personal limits before visiting, and to take breaks as needed.
If You Need Help
If you or someone you know is experiencing difficulties related to gambling, support is available. Please contact local support services or the hotel team for guidance. Our reception team can assist with information and referrals.
You can also reach the New Zealand Gambling Helpline by calling 0800 654 655 or visiting gamblinghelpline.co.nz.
Our Commitment
We believe that the casino hall should be an enjoyable addition to a hotel stay, not a source of harm. Our team is available to help guests with any concerns, and we actively support a safe, responsible and welcoming environment for all visitors.
Contact
If you have questions about our responsible gambling practices, please contact us at [email protected] or +64 7 376 5100.